Frequently Asked Questions

After signing up, go to your dashboard and click "Create Campaign." First, add a sponsor (this can be your brand or a client), then create campaigns under that sponsor. Each campaign can contain multiple tracked links.

A sponsor represents a brand or client (like "Nike" or your personal brand). Campaigns are specific marketing efforts under that sponsor (like "Summer Sale 2024"). This structure helps organize links by client and project.

Almost instantly! Once your sponsor and campaign are set up, you can generate your first link. Tracking begins immediately.

Our fraud protection uses machine learning and behavioral analysis to detect bots, click farms, and suspicious patterns. Fraudulent clicks are automatically filtered from your reports to ensure accurate metrics.

Yes! Creator Pro and Agency plan users can connect custom domains. DNS verification is required to fully brand your links.

Public reports share campaign performance without giving account access. You can generate links to branded, mobile-friendly reports with selectable metrics.

Yes. UTM parameters can be added to links, and Pinkk provides estimated revenue based on traffic quality and engagement metrics. Real revenue tracking depends on your destination platform analytics.

Pinkk tracks clicks, geolocation, device type, referral sources, engagement scores, traffic quality, and creator attribution (for Agency users). Advanced insights include cross-campaign analytics and trend analysis.

Yes, links can have expiration dates and time-based status control.

Yes, all links can automatically generate QR codes for offline campaigns.

Up to 3 campaigns, 10 links per campaign, basic click tracking, 30-day data retention, and community support.

Yes. Upgrades are immediate, downgrades take effect at the end of your current billing cycle.

Paid plans have a 7-day money-back guarantee. Contact support within 7 days for a full refund.

Annual subscriptions save 20% compared to monthly billing.

Major credit cards, debit cards, and PayPal. All payments are securely processed.

Yes. Paid plans offer a 7-day trial with full feature access.

Typically under 100ms, including real-time fraud detection and analytics tracking.

Yes. No personal data is collected from link visitors, all analytics are anonymized, and users control their own account data.

You'll receive advance notifications. Upgrading your plan avoids service interruptions, and data is never deleted.

API access launches later in 2026, enabling programmatic link creation, analytics, and campaign management. Join the waitlist for updates.

High accuracy. Our system uses device fingerprints, behavioral analysis, and traffic patterns to identify bots and click farms.

Yes, all campaign and link data can be exported for offline analysis (CSV/Excel formats).

Yes, upcoming integrations with CRMs, email platforms, and social APIs are in development (Zapier support is planned).

Yes, Agency plans allow multi-user management with role-based permissions.

Creator Pro and Agency users can customize logos and colors; Agency users can create fully white-labeled reports.

Yes, retention depends on your plan: 30 days (Free), 12 months (Creator Pro), 24 months (Agency).

Yes, our system supports multiple currencies with automatic conversion rates (admin-configurable).